I am a Customer Success and Professional Services Executive who thrives on challenges and harnessing emerging technologies to innovate products and services, while focusing on optimizing the customer experience.
With over 20 years in corporate web development, 15 years in higher education web development, and 12 years in SaaS software and CMS systems, I am an expert in interface design, information architecture, and software usability & accessibility.
I leverage my entrepreneurial spirit, diverse talents and experience across private, public and venture-funded start-ups, high growth and Fortune 100 companies to drive strong contributions to revenue, productivity, profitability and business growth.
I am a trusted advisor, articulate communicator, and I am passionate about building and mentoring top-performing teams that help customers be successful.
I am searching for my next challenge as a Vice President/Sr. Director position for Customer Success/Support and/or a Professional Services department. Preferably a SaaS, software, or other technology company that has (or wants) a strong focus on excellence in customer success. I am looking in the greater San Diego, Phoenix, and San Francisco Bay areas.
For more information, please review this site. You can view or download my formal resume and business values from the links below.