Recommendations
CUSTOMER RELATIONSHIP BUILDING IS THE FOUNDATION TO SUCCESS
Christopher Rae
Senior Vice President of Sales, Asia / Pacific Verimatrix, Inc.
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"Andrew Soderberg’s analytical, adaptable, persistent, customer-focused leadership is the reason that Verimatrix rapidly improved it’s average customer satisfaction (CSAT) scores to 99.1% over 18 consecutive months during significant shifts and changes in our business, leading to us winning 4 Stevie Awards (1 Bronze, 2 Silver, 1 Gold) for Excellence in Customer Service in both Computer Software and Telecommunications categories... "
"...If customer success and excellence in customer service is important to your organization and you need someone with a strong sense of duty who is highly adaptable to roll with changes, you would be hard-pressed to find a better candidate than Andrew Soderberg to lead your teams. " <-- See the full letter of recommendation linked on the left. |
Stefanie Geyer
Principal, Insight formerly Vice President, Creative Strategy Ruffalo Noel Levitz |
"Andy is a prize. My connection with him began before his time at OmniUpdate and so I think we go back about a dozen years or more. He is whip-smart, kind, funny, interesting and passionate about solving customer problems. I always appreciated his straightforward and direct approach in our shared customer engagements. He is a wise and winning leader and splendid business travel companion. He will be wildly successful with everything he touches. I hope our paths will cross again."
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Lu Bolden
Chief Revenue Officer Verimatrix, Inc. |
"I have worked very closely with Mr. Soderberg during the time that he served as Director Global Support at Verimatrix. Andy has excelled in this role and exhibited high levels of productivity and leadership. Andy produces a high volume of work while consistently maintaining high standards for quality and accuracy."
"Andy possesses the ultimate “can do” attitude and guided the global support team to dramatically improve company customer satisfaction metrics. His ability to mentor and support his team members led to the company and individual support technicians receiving four prestigious Stevie Awards for superior customer support." "Andy’s ability to collaborate across departments and be an advocate for external and internal customers provides significant value to any company he joins. He has all of the intangibles that are needed in a leader." "I volunteered to write this recommendation for Andy because I am very grateful for his contributions to our company and am confident he will add value wherever he works." |
Chuh-Hee Lie
Director, Global Product Delivery & Royalties, Verimatrix, Inc. |
"I had the honor of working with Andy Soderberg in the past three years. It was always amazing for me to see how much passion and energy Andy was able to bring into his work. He always brought sparking enthusiasm and a positive attitude to his team as well as to everyone working with him. Though being based in Germany, I never had the feeling that we had nine hours of the time difference between us. Andy was always highly professional and considerate of the team members with international backgrounds. Always being supportive of others and open-minded for improvement as a team player, Andy had the talent to create a positive working environment that made fun. He deserves great respect not only because he is a hard and reliable worker with rich experiences and solid knowledge, but primarily because he is a lovely person with a great personality. "
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Nathan Saunders
Product Management Director Verimatrix, Inc. |
"There are people that you work within your career and then there are rare positive passionate peers who through their personal experiences and insights take everything to a whole other level. Collaboration is key to Andrew's success in what he does and for me, as as a product manager, he reduced friction and improved our combined efforts to elevating the success of Verimatrix and our solutions. Constant craving curiosity about all things both professionally and personally keep Andrew engaged and always able to share evolving perspectives. I will echo what Christopher Rae said in his recommendation above "If customer success and excellence in customer service is important to your organization and you need someone with a strong sense of duty who is highly adaptable to roll with changes, you would be hard-pressed to find a better candidate than Andrew Soderberg to lead your teams."
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Kevin Scannell
Technical Support Manager Americas, Verimatrix, Inc. |
"I have had the good fortune to work for many great bosses during my career. Very few have come close to making the same level of positive impact on my life that Andy has. I sincerely appreciate all the time, effort and instruction Andy invested in mentoring me during our time together. I am a far better manager than I could have imagined had I not met Andy. I can not thank him enough for all his help, he is truly an asset to any team that he leads."
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Jon Samsel
Vice President, Global Marketing Verimatrix, Inc. |
"As a colleague at Verimatrix, I witnessed first hand Andrew's commitment to the customer. Always available to start a conversation, troubleshoot an issue, lead a project, and aim high in his goals, Andrew is the type of employee that companies depend on to get things done. In fact, Andrew and team took gold, as well as two silvers and a bronze, from the 14th Annual Stevie® Awards for Sales & Customer Service in 2020. In these COVID times, Andrew's affable smile and ready-assortment of eye-popping Hawaiian shirts never failed to brighten the spirits of a dull online forum. Andrew is an asset for any organization looking to take customer care to new levels. "
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Owen Savage
Vice President, Strategy OmniUpdate, Inc. |
"I had the great privilege of working with Andrew at OmniUpdate. In addition to his technical wizardry, Andrew has a true and deep passion for customer success. He built a support team resolutely focused on the customer; tracked the relevant KPIs zealously; and routinely went the extra mile to ensure customer expectations were exceeded. I recommend him to any organization seeking to truly delight the customer".
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John Richardson
Supervisor of Web Development and Social Media Oklahoma City CC |
"Mr. Soderberg built an incredible team of support personnel while at OmniUpdate. I have utilized technical support staff from many companies over the years, and the quality of support provided by OmniUpdate was clearly far superior to any others. I attribute this excellent performance to Mr. Soderberg. He doesn't just talk about the importance of quality technical support, his actions have validated his commitment".
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Jason Taylor
Service Sales Executive Silverline |
"Andrew is unique - you would be hard pressed to find a more passionate and energetic figure in your company. He is always willing to dive into things both in and outside his responsibilities, and supports the team in every effort. He also listens and seeks out feedback, and seeks to improve when needed. If you're looking to add enthusiasm and a great attitude to your team, Andrew is a great fit".
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Shahab Lashkari
Director of Product Development OmniUpdate, Inc. |
"I have had the privilege of working both for Andrew and along side him for the past 6 years at OmniUpdate. I have never met a person with more enthusiasm or passion for helping customers than Andrew. Whether we are discussing new features, or bug fixes, I often confer with him to make sure that the voice of the customer is always heard".
"In addition to his technical and professional skills, and perhaps more importantly, Andrew is a genuine person. He is professional, respectful, and extremely loyal to his employees and colleagues. It is no surprise that our customers love him and that his department has won several awards for customer support". |
Marilyn Manning, Ph.D.
Owner & Principal The Consulting Team LLC |
"Andrew was a great support to my business. He helped us position ourselves on the web and took us to a whole new level. His work is the highest quality and he is quick and responsive. He is easy to work with. I highly recommend his services".
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C. Daniel Chase
Lead Web Developer SUNY Empire Stage College |
"In the years I have known Andrew Soderberg, he has continued to amaze me with the level of support he inspires his customer team to deliver. When supporting hundreds of major clients, it is impossible to do it all yourself, so it is extremely important that you are able to create an environment where your customer support staff can succeed. When necessary, Mr. Soderberg is not afraid to contact customers directly and proactively to help and advise them. He and his team have always been very good at keeping his customers informed when an issue could not be solved immediately".
"Great communication skills are the hallmark of a great customer service unit, and Mr. Soderberg exemplifies this in his work". |